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Cybersecurity researchers have disclosed a critical security flaw in the LiteSpeed Cache plugin for WordPress that could permit unauthenticated users to gain administrator privileges. "The plugin suffers from an unauthenticated privilege escalation vulnerability which allows any unauthenticated visitor to gain Administrator level access after which malicious plugins could be uploaded and Ravie Lakshmananhttp://www.blogger.com/profile/[email protected]

GitHub has released fixes to address a set of three security flaws impacting its Enterprise Server product, including one critical bug that could be abused to gain site administrator privileges. The most severe of the shortcomings has been assigned the CVE identifier CVE-2024-6800, and carries a CVSS score of 9.5. "On GitHub Enterprise Server instances that use SAML single sign-on (SSO) Ravie Lakshmananhttp://www.blogger.com/profile/[email protected]

Cybersecurity researchers have unpacked a new malware strain dubbed PG_MEM that's designed to mine cryptocurrency after brute-forcing their way into PostgreSQL database instances. "Brute-force attacks on Postgres involve repeatedly attempting to guess the database credentials until access is gained, exploiting weak passwords," Aqua security researcher Assaf Morag said in a technical report. "Ravie Lakshmananhttp://www.blogger.com/profile/[email protected]

Why accurate threat detection and faster response times require a comprehensive view of the threat landscape

Partner Content  In today's digital landscape, the threat of automated attacks has escalated, fuelled by advancements in artificial intelligence (AI).…

RingCentral on Wednesday announced new features for its AI-based contact center offering, RingCX, that included what the firm said is a “real-time AI powered assistant for both agents and supervisors.”

Launched last November, RingCX is described by the company as a “natively built AI-first contact center.” In this update, other new features include AI coaching insights that the company said leverage AI to review all interactions automatically, and a conversational AI platform that allows customers to integrate their preferred intelligent virtual agent (IVA) for customer self-service across both voice and digital channels.

The new capabilities, RingCentral said in a release, come at a time when companies are increasing their investments in AI for customer service. It cited new research from Metrigy that found that organizations plan to up their spending on AI-supported customer self-service this year by 71%, and AI-supported agent assistance by 67%.

Other analysts are in agreement. Jitesh Gera, research manager of unified communications and collaboration at IDC, said, “RingCentral’s announcements are testament to how important it is for UC&C [unified communications and collaboration] companies to enhance their platforms’ customer communication capabilities. Businesses are demanding unified employee and customer communication platforms that are also interoperable with other platforms and customized API-driven applications. And AI capabilities will act as one of the true differentiating factors in this pursuit.”

One customer benefiting from those capabilities is the The Husband and Wife Law Team, a personal injury law firm with locations throughout Arizona.

Joe Phelps, director of operations, client contact, said in an email, “we have a strategic goal this year to utilize AI and other new technologies to deliver improved outcomes for our clients. Our team is measuring the time saved and being intentional about how we give that time back to our staff to build client relationships and spend more time on meaningful work.”

The intent, said Phelps, “is to harness the power of AI to free up extra time for our staff, allowing them to focus on human interactions. That is an essential part of the strategic goal. AI has significantly enhanced efficiency and customer satisfaction when it comes to our call center operations.”

With RingCX, he added, the company is able to answer calls faster, which has nearly eliminated call abandonment, and its outbound queue captures any abandoned calls for immediate callback. “These improvements have led to an 11% point increase in our SLA (speed of answer) metrics and have streamlined our workflows to get calls to the right people faster,” he said.

AI is now an expectation

Shashi Bellamkonda, AI and marketing strategist and principal research director at Info-Tech Research Group,  said, “I have seen various organizations’ sales or customer experience (CX)/call centers use RingCentral. It is inevitable that they have to introduce an agent-assist model to their CX solution. The primary use case here is for training, coaching, and also intelligently assisting call center agents with information.”

Organizations, said Bellamkonda, “will expect to have these features within the software instead of an upsell. If their current video/call solution doesn’t have assisting technology using AI, companies may elect to have AI point solution providers for this.”

The conversational intelligence solution market, he said, “has many such providers; the winners will be organizations that are multi-modal and can be used across the organization — sales, marketing, customer service, and account management. A potential challenge for RingCentral AI is to avoid being intrusive or annoying, as some customers may feel uncomfortable with having multiple AI notetakers joining their calls and outnumbering human participants.”

And, noted industry analyst Jon Arnold, principal of J. Arnold Associates, since RingCentral has no intention of competing  with NICE or Genesys in the high-end enterprise CX space, but targets mid-market organizations, “they can reach a pretty broad swath of the market with this offering.”

Vláda schválila návrh zákona o digitální ekonomice z dílny Ministerstva průmyslu a obchodu (MPO). Jeho cílem je chránit uživatele na internetu, připravit Českou republiku na přechod do nové digitální éry a zajistit bezpečné a spravedlivé digitální prostředí.

Unless you're cool with an unauthorized criminal enjoying admin privileges to comb through your code

A critical bug in GitHub Enterprise Server could allow an attacker to gain unauthorized access to a user account with administrator privileges and then wreak havoc on an organization's code repositories.…

Google Chrome 128 byl prohlášen za stabilní. Nejnovější stabilní verze 128.0.6613.84 přináší řadu novinek z hlediska uživatelů (Google Lens a Chat s Gemini) i vývojářů (YouTube). Podrobný přehled v poznámkách k vydání. Opraveno bylo 38 bezpečnostních chyb. Vylepšeny byly také nástroje pro vývojáře.

Dva roky připravovaná fúze Max banky a Banky CREDITAS je za dveřmi. Jaké změny přinese a co klienty obou bank čeká v den přerodu?

Dokončíme popis problematiky modelů provádějících regresní analýzu. Ukážeme si, jak tyto modely natrénovat, jak zjistit, které atributy způsobují špatné předpovědi modelu i to, jak zjistit atributy způsobující nestabilitu předpovědí.

Objevily se první výsledky procesorů Intel Arrow Lake v testu GeekBench 6. Top model dosahuje výkonu 1-6 % nad Ryzen 9 9950X. Zdá se však, že byl testován s vypnutým energetickým limitem…

Predátory vybavila příroda důmyslnými loveckými strategiemi. Málokterá se však vyrovná lovecké technice, kterou asijský pavouk Araneus terminalis loví světlušky Abscondita ventricosus.

Prohledání 6 miliard srážek atomových jader na srážeči RHIC v newyorském Brookhavenu, přineslo 16 solidních případů, kdy se objevil antihypervodík-4, doposud nejtěžší pozorované jádro antihmoty. Exotické monstrum tvoří 1 antiproton, 2 antineutrony a 1 antihyperon. Následná porovnání ukázala, že se antihypervodík-4 rozpadá stejně jako hypervodík-4.

Právní hantýrka, anglicky legalese, je odpudivá nejen pro laiky, ale i pro samotné právníky. Než aby sloužila ke komunikaci, ji spíš komplikuje. Proč jsou právníci tak velice nesrozumitelní? Eric Martínez z MIT a jeho kolegové experimentálně ověřili pozoruhodnou hypotézu, která má co dělat se zaklínadly.

Na tyto české filmy chodily do našich kin statisíce diváků, přitom je filmoví kritici je rozcupovali na kusy. Filmy patří do padesátky nejúspěšnějších a nejnavštěvovanějších titulů, a současně jsou podprůměrné, či vysloveně mizerné.

Fusariové vadnutí je zákeřná choroba rostlin, kterou způsobují houby rodu Fusarium. Často napadá kukuřici, brambory… nebo třeba banánovníky. V tomto konkrétním případě odrůdu známou jako Cavendish, považovanou za celosvětově nejznámější i nejběžnější. Podle dostupných informací pěstitelům výše ...

If you needed yet another reminder of what happens when security basics go awry

Updated  It's a good news day for organizations that don't leave their AWS environment files publicly exposed because infosec experts say those that do may be caught up in an extensive and sophisticated extortion campaign.…

LVFS (Linux Vendor Firmware Service) již 9 let umožňuje uživatelům Linuxu aktualizovat firmware na svých zařízeních. Za tuto dobu bylo staženo cca 110 milionů souborů s firmwary.

Moderní služby nabízející komerční VPN jsou dostupné i pro nezkušené uživatele. Najít důvěryhodnou aplikaci není složité v případě, že se rozhodnete za ni platit. Porovnali jsme šestici služeb, prověřili jejich podmínky a otestovali rychlosti.

Po necelých třech letech bylo vydáno nové číslo magazínu Phrack: Phrack 71.